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Frequently Asked Questions

Cannot find what you are looking for?

Please contact Customer Service on 1300 663 118  

  • What are the warehouse opening hours?
    Our warehouses opening hours are as follows: VIC 6:30am - 4:00pm NSW 7:00am - 3:00pm SA 7:30am - 4:30pm
  • Does Melgrand staff come out to site?
    Yes, our sales staff is happy to arrange a site meeting with you. Please contact our customer service on 1300 663 118 to find out the sales person resposible for your area.
  • Does Melgrand offer Installation services?
    No, Melgrand as a manufacturer provides a supply-only service and does not offer any Installation services. However if required we will provide a list of contractors who have completed satisfactory work with our products.
  • Are Melgrand products made for the exterior or interior?
    Our products are predominately designed for the exterior - however we do make to order interior products. Please enquire with Melgrand Customer Service.
  • What lengths are Architectural Profiles availabe at?
    All of our profiles come in standard 2.4m and 3.0m lengths. We do offer custom made lengths if required - please enquire with Customer Service.
  • What are Melgrand Products made of?
    We use various processes and materials for our products, our product types are GRC (Glass reinforced Concrete), Casted Lightweight Concrete, Dry Cast (Pressed Cement) and Rendered Lightweight EPS. Depending on the application and your requirements, one of the above mentioned manufacturing methods will apply. Please seek further info with Customer Service on 1300 663 118 or via email
  • Does Melgrand manufacture custom made products
    Yes, we do. Custom made products are our specialty. We manufacture as per your requirements to suit your project.
  • Are Melgrand Products fire proof?
    Yes, our GRC and Solid Lightweight Type products are manufactured of non-combustible materials.
  • Do all orders have to be prepaid?
    All Melgrand product is made to order and require a deposit to be paid for processing.
  • How do I find out if Stock is available?
    Our warehouses hold only limited amount of stock. Stock availibility must be queried with Customer Service - please call 1300 663 118 or via
  • Are Payments by Credit Card over phone are accepted?
    Yes, we do accept Credit Card over the phone - however for all Credit Card payments a surcharge of 1.5% applies.
  • How do I place an order?
    You are able to place an order by accpeting the supplied quotation. To arrange a quoation for your requied materials, please email us on or Also you are able to phone our warehouse direct on 1300 663 118
  • Does Melgrand deliver Australia wide?
    Yes! We do deliver our products Australia Wide. In metro areas we offer a pick up option from our warehouse.
  • What are Melgrand Delivery fees?
    As a guide, Delivery Fees in metro areas are: VIC $110+gst per load NSW $185+gst per load SA $75+gst per load These rates might vary and subject to availaiblity of Melgrand fleet. Couriers and Thrid party deliveries are to be quoted at the time of delivery. All other states and regional deliveries are to be quoted by the repective Sales Person.
  • Who do I contact to arrange a delivery?
    All deliveries are scheduled by our warehouse. If you wish to get and update on your delivery or want to book a delivery - please contact our central warehouse on 1300 663 118
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